Client Services Specialist

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Client Services Specialist

Location: Remote

Job Type: Full-Time

Company: Autoagent Data Solutions

About Autoagent Data Solutions

Autoagent Data Solutions is a leading provider of innovative technology solutions designed to streamline billing data reporting, payments, and processing for local governments and their payers. Our cloud-based platform simplifies property tax payments and enables secure online and in-person transactions for various local government services.

Job Summary

Autoagent Data Solutions is seeking a Client Services Specialist to provide exceptional support to our customers by assisting with inquiries, troubleshooting issues, and ensuring a seamless user experience with our platform. This role requires excellent communication skills, problem-solving abilities, and a strong customer-focused mindset. The ideal candidate will work closely with internal teams to address customer needs and contribute to process improvements. If you are passionate about delivering top-notch customer service and enjoy working in a dynamic, tech-driven environment, we’d love to hear from you!  

Key Responsibilities

• Assist customers with onboarding, troubleshooting, and ongoing support for Autoagent’s platform.

• Educate clients on best practices and features to maximize their use of the system.

• Collaborate with internal teams, including Onboarding and Tech to resolve issues and improve customer

experience.

• Maintain accurate records of customer interactions and resolutions in the ticketing system.

• Identify and escalate complex issues as needed to ensure timely resolution.

• Gather customer feedback to help drive product and service improvements.

• Support training initiatives and documentation efforts to enhance client understanding.

Qualifications & Skills

• Bachelor’s degree in Business, Communications, or a related field preferred.

• 5-10 years of experience in customer service, client support, or a related role.

• Strong problem-solving and critical-thinking abilities.

• Excellent verbal and written communication skills.

• Proficiency in CRM tools, ticketing systems, and Microsoft Office Suite.

• Ability to multitask and handle inquiries efficiently in a fast-paced environment.

• Strong interpersonal skills and a customer-centric approach.

• Experience in SaaS or technology-driven customer support is a plus.

Benefits

• Competitive salary.

• Health, dental, and vision insurance.

• 401(k) with company matching.

• Paid Time Off.

• 100% remote work

• Professional development and growth opportunities.